Return Policy

Return & Exchange Policy

At Eastcom Technologies, customer satisfaction is at the heart of what we do. We offer a hassle-free 7-day return or exchange policy to ensure your peace of mind. If you’re not completely satisfied with your purchase, we’re here to help.

How to Request a Return or Exchange

Please contact us within 7 days of receiving your item through one of the following methods:

• 📱 WhatsApp: +92 318 0044555 (text or voice message only)

• 📧 Email: contact@eastcomtechnologies.com

• 🕑 Working Hours: 2:00 PM to 8:00 PM

• 📍 Return Address:
  Eastcom Technologies
  NUST Service Road, H-13, Islamabad

Conditions for Returns

To qualify for a return or exchange, please ensure the following:

• The item must be unused, unworn, and in its original condition

• All tags and packaging must be intact

• Include your receipt or proof of purchase

Customer Responsibilities

To help us serve you better, please follow these steps:

• 📦 Bear the logistics cost for returns or exchanges

• 🎥 Record a video while opening the parcel to support any claim

• 📬 Use bubble wrap or a carton for the return—no tape or writing on the original packaging

• 🧾 Share the dispatch receipt via WhatsApp

• 🔁 Remind us after 4 days of dispatch for status update

Processing & Refunds

• ⏳ It may take up to 2 business days to inspect and process the return

• 💸 Refunds are credited within 4 business days after approval

• 📥 Provide complete bank account or JazzCash details for the refund

• 🚚 Delivery charges (Rs. 300 or 500) will be deducted, even on free-delivery orders

Important Notes

• Items sent without a return request will not be accepted

• Eastcom Technologies reserves the right to decline any return or exchange that does not meet the above conditions

Thank you for choosing Eastcom Technologies. We appreciate your trust and aim to make every shopping experience smooth and satisfying.